English
Shipping
Zodiaconlineshop is a webshop with a real showroom. We deliver our products throughout Europe. Naturally, you would like to know that your order will arrive safely and well, and that this will not take unnecessarily long. You can pick up your order at our location in the middle of the Randstad, near Schiphol. We ship most items throughout Europe.
Shipping costs Netherlands
Zodiaconlineshop does not charge shipping costs on orders with a value from € 50 within the Netherlands. You will see the shipping costs during checkout before you checkout on the website. This way you will never be faced with surprises.
Shipping costs International
If you want a product from Zodiaconlineshop.nl delivered outside the Netherlands, we use the rates of our delivery services (including DHL and PostNL). You will see these rates in our webshop before you pay for the product.
Delivery times
We do everything we can to get your product to your location as soon as possible. The delivery time is usually stated with the order. On average you can expect a shipment that is in stock within 24-48 hours. We will keep you informed of the delivery with a track & trace.
Pick up in the Randstad
Would you rather not wait for your package? You can also pick up almost everything from us. We keep a large stock. We do recommend that you call in advance to make sure we have your product. Go to our contact page for opening hours and more information.
You can also choose to collect your order during the ordering process.
Returns
You can almost always return products. Products must be returned unused and without traces of use (new condition) in the original packaging.
Follow the steps below to create your return:
Step 1 Register your return
1. Register your return in your Zodiac Onlineshop account.
If you are already registered, you can simply log in via your account.
If you do not have an account yet (so you have paid without registering), you can create an account with the SAME e-mail address as the one with which the order was placed.
Step 2. Return goods
Please note: always register your return first (step 1) before returning the goods.
Send an email to: [email protected]
Please state in the subject of the email: Your order number / RETURN
One of our employees will then contact you and you will receive the returns form which you must complete and add to your shipment.
Send the package to us;
Zodiac Onlineshop
Lakenblekerstraat 56
1431 GG Aalsmeer
After receipt of your return, it will be processed as soon as possible.
If you return part of your order and the original order amount falls below the amount of Free delivery, the standard shipping costs will still be charged to you. This will be immediately offset against the amount to be refunded for your return shipment.
Condition of the goods
It is your responsibility to handle the product and shipping with care. All products must be checked by us upon arrival before we can refund your money. Any damage or depreciation can be charged.
Warranty
1. You must register a warranty claim in your Zodiac Onlineshop account.
If you already have an account, you can log in to Zodiac Onlineshop.nl.
If you do not have an account yet (so have paid without registering) you must create an account with the SAME e-mail address as the one with which the order was placed.
2. Once logged in, click on “My Orders” and then on the order. Click on 'Return items' at the bottom of the order.
3. Choose the return reason "Register warranty case" and return action "Warranty: repair / check product"
4. We are then aware of the warranty case and we will contact you as soon as possible.
Cost of return shipment
Costs for returns from customers within the Netherlands will be borne by the customer. This also applies to the costs of returns from countries other than the Netherlands. The above applies to both regular returns and warranty cases.